RETURNS
RETURN POLICY: JAFA will gladly accept returns on items in their original condition within 30 days of the original invoice date from customers who purchased their JAFA product from the jafashoes.com website. Item(s) must not be worn, damaged, altered or washed and include all original product packaging – boxes, shoe boxes, plastic bags, tissue, etc. All returns are subject to inspection. If the product is found to be worn and in not resalable condition, a refund will be denied. At the customer's expense and request, used product will be shipped back. To avoid scuff marks, we strongly recommend walking on a carpeted area when trying on footwear. We will only accept returns for items purchased at jafashoes.com. All other returns must be taken to the original point of purchase.
What is JAFAs Warranty?
6 MONTH LIMITED EXCHANGE AGAINST DEFECTS FOR MERCHANDISE PURCHASED THROUGH JAFASHOES.COM WEBSITE
JAFA footwear products are warranted against defects in craftsmanship and materials within 6 months of purchase. Proof of purchase is required for all warranty claims. Weather and water damage will not be considered for product replacement. This limited warranty does not cover, and JAFA shall have no obligation or liability with respect to, improper or inadequate fit once footwear product has been worn/used. Upon review, if a defect is found in one of our products as the result of normal use, JAFA footwear will exchange the product. All other defect claims must be taken to the original point of purchase. If the product is found not to be defective, you may request to have the product returned to you at your expense.
How do I return products from jafashoes.com?
All domestic returns are free. Simply email info@jafashoes.com to start the return process. You will need your original customer order number and the last name on the order. Please note, FINAL SALE, CLEARANCE, AND DISCONTINUED items cannot be returned for exchange, credit, or refunds.
How will I be refunded for a return?
The original method of payment will be refunded for returns received within 30 days of the original invoice date and accompanied by an original order ID number. Please be aware of your original purchase date and take the necessary steps to ensure that we receive your return item(s) before the 30 day time period.
How do I return an item(s) I received as a gift?
If you received an item purchased at jafashoes.com as a gift, we will be happy to conduct a return if the item(s) has not been worn, altered or washed and includes all original packing - boxes, shoe boxes, plastic bags, tissue, etc. Original order ID number, customer’s name and/or email address will be required to locate the purchase information.
Are items purchased on sale returnable?
Items purchased on sale may be returned, however, FINAL SALE, CLEARANCE, AND DISCONTINUED items cannot be returned for exchange, credit, or refunds.